At West Kensington Florist, we pride ourselves on delivering only the freshest flowers to homes and businesses across West Kensington. Our dedicated team sources premium blooms daily to ensure every bouquet brings joy and beauty to your space. Every order includes our fresh flowers guarantee for West Kensington, promising that your flowers will arrive vibrant, fragrant, and long-lasting.
Your satisfaction is important to us. On rare occasions, flowers may be damaged in transit despite our careful packaging. If your order arrives with any damage or visible quality concerns, please notify us within 24 hours of receiving your delivery. To help us resolve the issue swiftly, we recommend providing a clear photo of the flowers and packaging at the time of delivery. Once verified, we will arrange a suitable solution promptly.
We guarantee that every arrangement leaving our shop maintains peak freshness for a minimum of five days after delivery, provided they are cared for using the attached care instructions. Should you notice your flowers fading or deteriorating within this window, please get in touch. We will assess the situation and offer an appropriate remedy, ensuring you always receive exceptional value for your trust in our florist service.
Customer satisfaction remains our top priority. Depending on the nature of your concern, we offer the following resolution options:
We aim to process all valid requests within 2-3 working days of receiving your complaint and necessary information.
We strive to ensure every West Kensington customer is delighted with our service. If something has gone wrong with your flower order, please reach out to our team as soon as possible. Please provide details of your order (e.g., recipient name, order date) and a description of your concern. Supplying any supporting photographs will help us assess and resolve your case more efficiently.
All complaints are treated seriously and managed confidentially. Our manager will review your submission and respond within two working days with a proposed solution. Your feedback helps us improve our flower delivery service for all local households and businesses.
As a neighbourhood florist, we understand the importance of reliability, personal attention, and freshness in every delivery. West Kensington Florist has served the local community for years, ensuring each customer receives outstanding blooms and thoughtful service. Thank you for supporting a local business – we value your loyalty and look forward to brightening your day with our flowers every time.
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