These terms and conditions ('Terms') govern your use of the West Kensington Florist website and your purchase of any products and services ('Products') via our online flower delivery in West Kensington and the surrounding areas. By placing an order with us, you accept and agree to be bound by these Terms. Please read them carefully before ordering. These Terms are applicable to all customers accessing our services in West Kensington and its neighbouring areas.
West Kensington Florist is a UK-based provider of fresh flowers and related gifting goods, specialising in online flower delivery services across West Kensington and nearby locations. All online transactions are subject to the following terms and conditions as outlined below.
We aim to provide a seamless ordering experience for flower delivery West Kensington. To place an order:
Once your order is successfully placed, you will receive an order acknowledgement via the website and email. This confirmation does not constitute our formal acceptance of the order. Acceptance will occur once your flowers are dispatched for delivery.
If an ordered item is unavailable, we will contact you via your provided contact details to offer a suitable substitution or arrange for a full refund.
All flowers, arrangements, and Products are subject to availability as supplies can fluctuate daily. In the unlikely event that we are unable to fulfil your specific choice, we reserve the right to substitute with a similar item of equal or greater value, ensuring the aesthetic style and quality of your original selection is maintained. All efforts will be made to communicate significant changes to you before dispatch.
Images of arrangements and bouquets on our website are for illustrative purposes. Bloom sizes, shapes, colours and packaging may vary based on seasonal availability and stock.
All prices for Products and delivery on our website are listed in Pounds Sterling (GBP) and include any applicable Value Added Tax (VAT) unless otherwise stated. We reserve the right to change the prices of any Products or delivery charges at any time, but such changes will not affect existing orders where we have already issued an order confirmation.
Payments must be made in full at the time of order using one of the accepted payment methods displayed at checkout. Payments are processed securely using industry standard encryption. We do not store your payment details. Your order will not be dispatched until payment has been authorised and cleared.
If there are any issues with your payment, we reserve the right to cancel or suspend delivery of your order until the issue is rectified.
We offer flower delivery West Kensington and to selected surrounding areas as indicated on our delivery page. When placing your order, please ensure you check our delivery coverage and provide a valid delivery address within these areas.
For same-day and next-day flower delivery in West Kensington, orders must be placed by the cut-off times stated on our website. Delivery times are approximate and we will do our best to meet your requested date and time, but we cannot guarantee specific time slots due to factors beyond our control including weather, traffic or unforeseen road conditions.
Should no one be present to accept delivery at the given address, the delivery may be left in a safe location, with a neighbour or returned to the shop depending on the circumstances. We will attempt to notify you in such cases. Please be aware that additional delivery attempts may incur extra charges.
You have the right to cancel or amend your order for a full refund, provided you contact us no later than 24 hours before the scheduled delivery date. Due to the perishable nature of flowers and bespoke arrangements, cancellations or changes cannot be accepted after this time frame.
To request a cancellation or to amend your order details, you must contact us directly referencing your order number and providing as much detail as possible.
We reserve the right to cancel your order at any time due to stock availability, payment issues, or other operational reasons. In such cases, you will be notified and offered an appropriate solution or refund.
We take pride in ensuring every bouquet and arrangement meets our high standards. If you are dissatisfied due to the quality of the flowers or damage during transit, please notify us within 24 hours of delivery. We may request photographs of the Products in question to assess the issue.
Refunds or replacements are provided at our discretion. Where appropriate, we may collect the item from the delivery address. Refunds are processed to the original payment method used and may take a number of working days to appear, depending on your bank provider.
As a customer, you are responsible for:
Our liability is limited as permitted by law. We will not be held responsible for any losses or damage (direct or indirect) arising from:
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by English law.
Your privacy is important to us. Personal information provided when ordering will be treated with the strictest confidence, retained only as required for processing your order and for legal, tax, or security obligations. Please consult our Privacy Policy for further information on how data is handled.
The images, text, graphics, and layout on our website are the property of West Kensington Florist and may not be reproduced, duplicated, or otherwise used without our prior written consent.
These Terms, and all disputes or claims arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to review and update these Terms at any time. Changes are effective from the date they are published on our website. Please review these Terms prior to every purchase to ensure your understanding of the current guidelines.
If you have questions or wish to raise a complaint regarding your order or our service, please contact our customer service team quoting your order reference. We aim to resolve all customer enquiries efficiently and fairly in line with these Terms.
These Terms & Conditions apply to all online transactions placed for flower delivery made within West Kensington and all eligible surrounding areas as defined by our delivery policy. Access to and use of our webstore by customers is subject to these Terms and should be reviewed in full prior to making a purchase.
If any provision of these Terms is found to be illegal, invalid, or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
Please note: By ordering from West Kensington Florist’s online store, you acknowledge and agree to abide by these Terms and Conditions for all flower deliveries in West Kensington and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
